Question 1

What is your privacy policy?

Accepted Answer

We Will Never Share Your Information
Sandi Cabinets Texas Keeps Your Personal Information Private.  We Will Never Share Your Personal Information Including Email Address, Phone Number, Address, or Any Additional Information Collected with Any Third Party That is Not Necessary to Fulfill Your Cabinet Order.  We Only Provide Information to A Local Sales Representative (If You Request This Service), Shipping Warehouse, and Shipping Carrier as Necessary to Complete Your Order.

Question 2

What is your payment policy?

Accepted Answer

Sandi Cabinets Texas Accepts Multiple Forms of Payment Including, Check, Debit Card, or Credit Card.  We Accept Visa, Mastercard, Discover, and American Express.
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All Credit Cards and Debit Cards are Processed Securely Through Our Standard Credit Card Processing Company. We Will Create an Invoice that Will Be Sent Directly to Your Email Address via POS.  
Please Note: Cabinets Orders Can Have Large Transaction Amounts that are Higher than Standard Card Limits or Flagged as Unusual Activity.  For Security Purposes, You May Need to Notify Your Bank or Credit Card Company to Verify Your Purchase.  Orders Will Not Be Processed Until Cleared Payment is Received.

Question 3

What is your return/cancellation policy?

Accepted Answer

Sandi Cabinets Texas Can Accept Returns on Current Merchandise (Not Discontinued) Within 30 Days of Original Purchase Date.  Returns Are Subject to a *25% restocking fee. Customers Will Be Responsible for Arranging Return Shipping and All Return Shipping Charges. Returns Can Only Be Accepted on New, Unused, and Unopened Merchandise In Original Condition.  Cabinets That Have Been Assembled Cannot Be Returned. Credit Card Processing Fees that are Collected and Retained by Credit Card Processing Companies are Non-Refundable Upon Completion of Transaction; These Fees Cannot be Reversed or Refunded.

Question 4

Do I need toe kick?

Accepted Answer

Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look across the front to hide the seams where the cabinets connect.

Question 5

Can you order cabinet doors separately?

Accepted Answer

We do not sell stand-alone cabinet doors. Some product lines do include decorative end panels, but those are sized for the sides of cabinets rather than for separate door orders.

Question 6

Can I get samples of the cabinets?

Accepted Answer

While we do not offer sample cabinets, we do sell samples  for all of our cabinet lines.

Question 7

Do you need to book a showroom visit in advance?

Accepted Answer

You can visit our showroom Monday through Friday, 8:30 a.m. to 5:30 p.m. If you want dedicated time with our team, call 469-942-9115 or email will@sandicabinet.com to schedule ahead.

Question 8

Can I make changes to my order once it is placed?

Accepted Answer

Orders may be changed once submitted as long as it is in timely manner. The orders is sent to one of our warehouse to be fulfilled. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it.

Question 9

Can I pick up my order from the main warehouse?

Accepted Answer

Yes.

Question 10

Is there a restocking fee?

Accepted Answer

Yes, there is a 25% restocking fee for cabinets and a 50% restocking fee for accessories. Assembled cabinets are not eligible for return.

Question 11

How long does it take to receive my order?

Accepted Answer

Flat-pack orders can be available for same-day pickup. Assembled orders usually take 5 to 10 business days. Delivery times for shipped orders depend on the carrier and destination.

Question 12

Do you offer a warranty on the cabinets?

Question 13

Do you install the cabinets you sell?

Accepted Answer

No, we do not provide installation services. We focus on supplying wholesale cabinets and helping you choose the right products for your project.

Question 14

How do I Install SPC Flooring?

Question 15

How do I install shower doors?

Question 16

What should you measure before ordering cabinets?

Accepted Answer

Measure each wall, note ceiling height, and record all openings, appliances, windows, doors, and plumbing or electrical locations. If you are unsure about any measurement, send us your dimensions and we can help you review them before you place your order.

Question 17

How do I install kitchen cabinets?

Question 18

What is your shipping policy?

Accepted Answer

Sample Cabinet Sample Doors are Typically Shipped via UPS/FedEx We Will Provide You with the Shipping Details and Tracking Numbers so You Know When to Expect Your Package.
For Orders, We Will Provide You With an Itemized Shipping List.  Please Check That You Receive All Items.  If You Are Missing Any Item or If You Notice Any Damage, Take A Picture Of Any Damage and Notify Us Immediately.  Send pictures to Rep2@sandicabinet.com
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After You Have Accepted Delivery of Your Cabinets, You Will Need to Open All Boxes to Check for Any Hidden Damage.  Please Check to Make Sure You Have All Cabinet Pieces and Make Sure Cabinet Pieces Have Not Incurred Any Damage During Shipping.  If You Detect Any Damage, Please Take A Picture and Notify Us Within 3 Days So That We Can Send The Appropriate Replacement Pieces to You As Soon As Possible.
Please Note: If You Do Not Check Your Shipment For Damage and Later Find Damage After This Time Period, the Manufacturer Will Not Send Replacement Pieces Since they Cannot Be Sure That Damage Occurred During Shipping.  We Will Not Send A New Full Cabinet Assembly, But Will Send The Necessary Replacement Pieces Only.

Question 19

What should I do if my order arrives damaged or missing items?

Accepted Answer

Please inspect your delivery right away. If anything is damaged or missing, note it on the delivery paperwork, take clear photos, and contact us immediately with your order number. Fast reporting helps us resolve the issue quickly and keep your project moving.

Question 20

How do I open a wholesale account?

Accepted Answer

Builders, contractors, remodelers, and dealers can apply through our wholesale customer application. Once approved, you can access contractor pricing, place bulk orders more efficiently, and get support from our team. If you need help with the form, contact us and we will walk you through it.

Question 21

What warranty do your cabinets come with?

Accepted Answer

Warranty coverage depends on the cabinet line and product type. If you have a concern about a defect or finish issue, contact us with your order details and photos, and we will help review the available warranty coverage and next steps.

Question 22

Do you offer prefinished, prefab, and fully assembled cabinets?

Accepted Answer

Yes. We carry prefinished, prefab, and fully assembled options, depending on the cabinet line. That gives builders and remodelers more flexibility, whether you want a fast install, a specific finish, or a simple bulk order for the job site.

Question 23

Which areas do you deliver to?

Accepted Answer

We serve customers across Texas, including Dallas, Garland, Houston, Austin, and surrounding areas. For larger orders or special delivery needs, contact us for a shipping quote and timeline.

Frequently asked questions