Terms and Conditions

SANDI CABINETS TEXAS TERMS AND CONDITIONS:

Online Return and Exchange Policy:

If, for any reason, you are unsatisfied with your order, we do accept returns for online orders, but only under the following conditions:

Orders must be returned within 7 days of receiving the product.
Returns must also be authorized. We have two authorization methods, one for shipping and one for in-person returns.

Orders may be shipped back for returns; however, you are responsible for fulfilling the return shipment. Contact will@sandicabinet.com or call your closest warehouse to authorize your return before initiating shipment to that warehouse.
You may also return your items in person at your Garland, TX warehouse. Call your nearest warehouse in advance to schedule a return date and time, and authorize your return that way.

All items must be returned in their original packaging without any damages.

All returned items are subject to inspection. Please give us up to 7 days after the return date to do any necessary inspections before your money is refunded.

We reserve the right to refuse any items that are considered too damaged for resale.
If the product is not damaged, the cost of shipping will be deducted from the original total when processing your refund credits.
If unopened items or opened items that have not been touched are being returned, there won’t be a restocking charge.
A consumer-assembled product is not eligible for return.
We will not complete any returns if there are any missing items within the packaging.

Shipping Instructions:

Upon delivery of your order, do the following immediately:

Check:

to make sure all items are accounted for.
for damages before actually accepting the order.

Make sure that none of the items were damaged during shipping. Only take boxes out of the packaging if they have any obvious signs of damage.
If there are damages,

Call us immediately to inform us of the damaged items.
take photos of any damages to the boxes.
Still, accept the order. You are responsible for any shipping charges if you refuse the order and the shipment comes back to us.
Please allow us up to 5 days for the shipping of the missing items.

If any item is missing,

Call us immediately or email us at will@sandicabinet.com
Take a picture of the opened box with the missing items and attach it to the email.
Please allow us up to 5 days for the shipping of the missing items.

Once you have accepted the delivery:

Please do not open or assemble any damaged items. Assembling or installing any items received means you’ve accepted the items, at which point returns will not be accepted.
If you have any damaged items, contact us…

at will@sandicabinet.com or call your nearest warehouse within 7 days of receiving the order to schedule a return - If your items are delivered past operating hours, please call again as soon as we’re open.

If there are any hidden damages on specific parts that are only noticeable after opening the boxes, take a photo and contact us…

at will@sandicabinet.com or call your nearest warehouse within 7 days of receiving the product to file a claim.
If approved, we will only send a replacement for the damaged part; we cannot issue refunds for broken parts. Please allow us up to 5 days to process your replacement.

If there is a mistake with the order itself, contact us…

at will@sandicabinet.com or call your nearest warehouse within 7 days of receiving the order.
We will work with you to resolve the issue.

If you need to file a claim for any damaged or missing items:

Please use the form in "Contact Us" and use "claim" in the subject entry to begin the claims process. Do not visit your nearest warehouse without submitting a claim form.

* Do not assemble any damaged products. Assembling any damaged items means you accept those items in their current conditions.

Include all damaged or missing items on the same claim form to prevent any additional delays in between separate claims.
Photos must also be provided for both quality control and additional verification purposes. Photos of the damages will also let us know which parts to replace.

In-Person Return and Exchange Policy:

Kitchen & Vanity Cabinets -

Cancellation Fees: All cabinet order cancellations will incur a cancellation fee of 10% of the order amount (with a maximum of $500).

Returnable cabinets - (subject to restocking charge***)

*UNOPEN box Knocked Down (KD) cabinets subject to inspection and a 10% restocking charge

*Assembled cabinet by SANDI CABINETS TEXAS assembly department subject to return inspection and a 35% restocking charge

Customers are required to bring cabinets back along with an original invoice for return processing

Non-returnable/exchangeable cabinets: Any cabinets that have been assembled, damaged, or installed in any way by the customer will NOT be accepted for returns. Please keep in mind that we are using natural wood for our cabinets. Due to natural decay, the color of the wood may change slightly over time; however, this is a natural occurrence, and we cannot cover the natural decay. This also applies to any items with natural grain or birds-eye products.

Manufacture defective cabinet: Sandi Cabinets Texas will exchange or replace any manufacturer defective or missing parts within 14 days after purchase at no additional cost.

Stone Countertops & Peninsulas -

Please be aware that the colors of the stones may appear slightly different in person than they may in photos. Please pay close attention to the exact color of the stone that you receive in person. Please also be aware that our natural stones will slightly change in color and shade over time. We are not liable for color and shade differences due to that natural decay.

NON-RETURNABLE
EXCHANGE with a 25% restocking charge
ORDER CANCELLATION - No charge within 24 hours, after 24 hours, a 25% cancellation charge will apply.

* Before leaving any warehouse with your order, please kindly make sure that all items are accounted for in your order and that you have everything you wish to purchase. We are not liable for any missing or unaccounted items after you leave our warehouse. Please make sure that everything is accounted for before leaving.

TILE, TRIMS, & DECO

* No restocking charge within 7 days of purchase; after 7 days, a 15% restocking charge will be applied (tiles/flooring must be returned or exchanged in full un-opened box only)

LAMINATED FLOORS

* RETURN - 25% restocking charge (must be returned in full box only)

* EXCHANGE - No restocking charge (must be exchanged in full box only)

* ORDER CANCELLATION - No charge within 24 hours; after 24 hours, IN STOCK ITEMS 10% cancellation charge and SPECIAL-ORDER ITEM 15% cancellation charge

CLOSEOUT PRODUCTS - **NO EXCHANGE OR RETURN

GRANITE FABRICATION - Fabrication is based on the sizes you provided. Please make sure all sizes are accurate. If you find any mistakes in the fabrication, please contact us as soon as possible. AFTER 3 DAYS OF PURCHASE, WE WILL NOT TAKE ANY RESPONSIBILITY.

KITCHEN MEASUREMENT & DESIGN

* Designs provided by Sandi Cabinets Texas Home Outlet are based on measurements submitted by the customer. Customers are solely responsible for the accuracy of all measurements and information. We recommend that you or your installer measure and check your design before you order. Make sure your order is correct by checking and double-checking the measurement and the order. SANDI CABINETS TEXAS WILL ASSIST YOU ONLY AS ADVISOR; IT IS YOU THAT HAVE TO MAKE SURE THE DESIGN AND MEASUREMENT ARE CORRECT.

*** Any product that is not mentioned above will be able to receive a full refund within 30 days after purchase. After 30 days, all returns will be subject to a 15% restocking fee. ***

WILL CALL POLICY

Will call hours: Mon-Fri: 9:00 am - 5:00 pm. To expedite your service, please give us 24 hours in advance to prepare your order. Before arriving, please contact us at the above store numbers.

STORAGE FEE

If merchandises are not picked up within 10 days after purchase, a storage fee will be charged. KD orders: $15.00 per day; Assemble orders: $25.00 per day.